Open-plan, modern workspaces evolved to advance communication and collaboration. Walls and cubicles came down. New technologies came in that connected us in more ways than ever before. Video and teleconferencing became part of the everyday. Yet, with all these changes, there are still drag factors on productivity and efficiency. And these are rooted in the human dimension of the modern workplace. However, the right technology can offer a solution.
Modern workplaces – open to distraction
Today’s workers love the vibe of the open office. But modern workplaces are not quiet havens of productivity. To attract and retain talent, many businesses have invested in employee perks, such as coffee machines, blenders, gaming and table tennis. Add to this a culture of dogs at work, scooter rallies and team celebrations, and it’s small wonder distraction is rife. Research shows that 99% of workers in open offices are distracted¹, with nearly one third losing an hour or more every day to distraction. And they’re frustrated by this. Their work suffers and, in turn, so does the business.
Poly – a name with clear advantages
One company that knows all about the functional problems created by today’s open offices is Poly. Previously Polycom and Plantronics, these two bright lights recently came together, bringing years of heritage and expertise into a single company. This positions Poly as a leader in Unified Communication and Collaboration (UCC), able to offer customers a complete, end-to-end solution. In real terms, this means new ways to hear, see, work and work together. Whether it’s office workers connecting with customers on the phone, colleagues connecting with dispersed teams via video, or mobile and virtual workers connecting with HQ, every workstyle can be enhanced by Poly.
Tech that eliminates unwanted noise
Let’s return to that noisy open office. More than half of workers say they have had trouble listening or being heard on calls. And nearly a quarter have appeared unprofessional to customers or clients on a call1. Poly’s audio technology can tame the noisiest spaces, cutting out unwanted noise on both sides of the call. Active Noise Cancelling lets the worker hear what’s being said more clearly. Similarly, active noise blocking means the customer doesn’t hear all the peripheral office racket of chatting co-workers, barking dogs and invasive ring tones. It’s clever tech that offers a simple fix, so that everyone can focus on the task in hand and get the job done well.
Huddle rooms are the future
Poly’s ground-breaking audio technology also features in its superior video conferencing (VC) solutions. These are set to be in high demand as new workstyles are driving increased use of video conference meetings. At the heart of this are small rooms and huddle spaces within offices, where a few colleagues can come together to get work done. In fact, by 2022, 70% of video conferencing meetings will take place in this type of space, according to Frost & Sullivan 2018.
Yesterday’s technology prevents progress
The top two benefits of video conferencing are accelerated decision-making and improved productivity. But in reality, this is dependent on the quality of the VC experience. All too often, video meetings are frustrating and awkward. People struggle to join. Video quality can be poor. Dropouts mean words aren’t heard. And if there’s a lot of background noise, it can bleed through and distract people. Until these issues are fixed, businesses aren’t harnessing the full power of collaboration platforms, like Microsoft Teams, Zoom or BlueJeans.
Crystal clear video conferencing
Poly’s technology transforms video conferencing, making everyone feel like they’re in the same room. A dynamic video experience delivers 4K resolution, letting you see everyone’s non-verbal reactions. Automatic group framing and speaker tracking creates more engaging interactions. Room-filling sound and pinpoint microphones ensure every word can be clearly heard. At the same time, intelligent features like Poly’s Acoustic Fence and NoiseBlock mute distracting background noises. This is particularly useful when teams are using a huddle space within a busy office, rather than a meeting room. And connecting to the video conference is simple with USB plug-and-play convenience.
Less travel, more talk time
Without doubt, high-quality VC meetings reduce the need for employees travel to meet clients and colleagues face to face. This is a big plus for productivity, with no time lost on ‘unproductive’ journeys. And it can significantly reduce travel costs for the business. So, an investment in video conferencing is paid back in other ways.
Lighter to manage for IT
Poly works with nearly any cloud-based video platform, and cloud management tools deliver insightful analytics. With simple deployment and solutions for all types of rooms and spaces, businesses are able to bring more video conferencing into the working day. What’s more, Poly technology doesn’t require constant hands-on attention from IT either, as workspaces such as huddle rooms can be centrally managed.
Poly and Ingram Micro – supporting you with sales
Right now, many businesses need to adapt their environment to changing work styles and technologies. Poly’s UCC solutions integrate seamlessly with existing technology systems and offer a hassle-free path to upgrading. Together, Poly and Ingram Micro can support you with any opportunity, giving you access to additional services. For example, one of our consultants can join you at a customer’s premises, assess their meeting spaces and recommend how to make best use of them. Ingram Micro’s financial solutions can structure deals to suit your customer’s needs, offering more flexibility and making an investment in Poly more affordable. We can also take care of installation and ongoing support, if you wish.
To find out more about Poly and Ingram Micro’s services, get in touch with us by emailing UCC@Ingrammicro.co.uk
¹“All Your Employees Are Distracted” April 24, 2019, Future Workplace