It’s easy to think, in this digital age, that mobile workers do their job in a paperless environment. The reality is, printing is an essential part of the daily routine for many field workers. But how many are fully enabled to print on the go? And are businesses missing a trick by not using more mobile printing technology?
A missing part of mobility
There has been a huge growth in the mobile workforce over recent years, and it’s set to continue. Businesses are striving for operational improvements and service innovation, and it’s field workers who are being employed to close the gap between the business and its customers.
It could be a technician, a salesperson, a care worker, a broker or a driver – these are the people on the ground, keeping brand promises, meeting SLAs and ensuring customers come back time and again. Organisations have realised that they can benefit hugely when field workers are properly equipped with the latest technology. Jobs get done quicker, data flows faster, response times improve. But very often, field workers are forced to return to the office to print documents. This impacts significantly on productivity, efficiency and customer experience. Yet, there’s a simple fix.
On-the-go printing and scanning makes sense
Tablets, phones, apps and portable payment systems are already central to the field worker’s toolkit. And businesses are now waking up to the fact that mobile printing and scanning technology is a powerful productivity booster. And it’s easy to see why. Think about all the hours lost when a service engineer has to go back to base to finalise and print paperwork associated with each job. That’s time that could be spent helping customers and making money. Contrast this with the convenience of whipping out a mobile printer at the end of job and putting a service report straight into a customer’s hands. The engineer is off to the next job, the customer doesn’t have to wait days for paperwork, and the data from that report is already available to the business.
A mobile printer for every job
High-performance mobile printing and labelling technologies are useful in all sorts of sectors. So, which features are key in finding the right solution? The breadth of a vendor’s product range is important for businesses investing in new devices. Ideally, they’ll offer mobile printers that can cope with all cases – receipts, self-adhesive labels, reports and invoices. This gives the business the convenience of a single vendor.
Built to work on the go
The printers themselves must be small and lightweight, yet robust enough to stand up to the rigours of life on the move. Water resistance and dust resistance are big advantages, making mobile printers suitable for sectors like food and warehousing. Similarly, mobile printers need to be suited to vehicle installation for utilities, roadside assistance and emergency services. Multiple connectivity options, such as Wi-Fi, Bluetooth and USB, are also a must.
Direct thermal printers don’t need ink and toner
If you think a huge fleet of mobile printers means a huge headache over ink supplies, think again. Direct thermal printers don’t need ink or toner, the magic is in the direct thermal paper. Choose the right printer and there’s no compromise on print quality either. Mobile workers can produce crisp, compliant documents and labels wherever they are – particularly important in both food and healthcare settings.
IPM saved over 2,000 labour hours a year
Integrated Pest Management’s experience of mobile printers proves how transformative these devices can be for business. Previously, technicians wrote up field reports using carbon paper and physically delivered them back to the office. Looking to streamline processes, IPM teamed Brother’s PocketJet range of A4 mobile thermal printers with industry specific software tablet solution, enabling their field workers to type up and print out reports and regulatory notices whilst with customers. With no need to return to the office, technicians can carry out nearly 600 extra jobs every year, boosting revenue significantly without any additional staff costs. Director Gareth Turner said, “The new system is much more efficient, accurate and professional, saving thousands of hours every year and giving us the platform we need to make the most of growth opportunities.”
At the side of field workers
It’s clear that with the right mobile printers, businesses can expect an immediate boost in field worker productivity. Brother is a leading light in mobile printing and labelling products – part of its full print solution. Brother’s innovative products bring together the features and performance of desktop thermal printers with the functionality of mobile printers, enabling users to produce more complex and detailed documents, wherever their job takes them.
Brother’s range includes desktop direct and thermal transfer print technology and is available in 2”, 3” and 4” print widths. In addition, the Brother Pocket Jet printer is the only thermal A4 printer on the market for true mobile document printing. There are also models suitable to sectors such as healthcare and food safety. This means Brother offers the single-vendor convenience that businesses are looking for.
Simplicity for the business
Brother printers integrate seamlessly with industry-leading warehouse management systems, connect to iOS, Android and Windows mobile devices, and print directly from within SAP®. For IT, the Mobile Deploy function lets businesses maintain and update their entire fleet of Brother mobile printers, from head office, without needing to bring the products back. What’s more, an exceptional ‘out of the box’ experience ensures users are up and running fast, while a 3 year warranty as standard (including print head) provides lasting peace of mind.
Take advantage of Brother’s partner programme
If you’re keen to capitalise on the mobile printing market, Brother’s BMS partner programme gives qualified resellers access to partner-specific pricing, marketing support and a host of other benefits. It’s the springboard you need to offer stand-out solutions. Brother is also a brand you can recommend to companies that are looking for strong green credentials as Brother UK has twice won a Queen’s Award for Enterprise for sustainability.
To find out more about Brother mobile printing solutions and how Ingram Micro can support your sales, please contact our DC POS team on 0371 973 3699 or email firstname.lastname@example.org