Companies all over the world are realising the value of applying Software as a Service (SaaS) to their IT platforms. In fact Managed Services has become a rapidly growing sector in itself, with virtually every major industry reaping the benefits – from networking, to security, telecoms, to cloud-based platforms. Managing these areas via third party specialists is helping companies drive down costs, smooth out business processes and take the pressure off staff who are then able to concentrate on less time-sapping functions.
After all, why devote precious time and resource to processes that can be easily and efficiently managed externally? By placing this function in the hands of industry professionals, you’ll not only save time and money, but you’ll also hand over the responsibility of staying one step ahead of technological change.
Furthermore, find your customers a trusted, innovative Managed Services provider and you effectively arm them against ever-increasing cyber-security issues and the impact of absorbing new technologies.
By taking advantage of SD-WAN as a service, your customers can link together each of their business locations and seamlessly unite their workforce, wherever they need to work.
Cloud connectivity and network visibility combine within a single umbrella solution.
The Managed Service provider takes care of the SD-WAN infrastructure, allowing companies to set up and configure networks to optimise connectivity and workflow efficiencies. The overall benefits to your customer will be far more dependable network performance, steadier latencies, integrated app and network monitoring, and more predictable costs.
The benefits of using a third party to deliver managed services are illustrated by recent industry take-up. A survey carried out jointly by CRN and Ingram Micro, found that 65% of respondents had opted to use third party providers, whilst 21% were either looking into it or not fully aware of the options and benefits. 34% said it had helped secure their revenue stream, whilst a further 21% claimed it helped them diversify their skills base and win new business. Also, 30% said it had meant they were better able to retain customers as a result of having more time to manage customer service. Framing and selling these benefits clearly represents a huge opportunity for resellers. (You can view the full report here).
Enter Meraki Managed Services…
In a fast-moving IT landscape, more and more companies are switching their IT operations to subscription models. This way, they’re able to free-up time and concentrate on generating revenue.
While the Meraki solution is designed to be effortlessly managed via its cloud-based portal, many customers still have a requirement for this to be managed externally to their business. This can be for a variety of reasons, but mainly because it isn’t a feature of their core offering, or they lack the in-house technical know-how to leverage the tools Meraki provides.
Meraki is fast becoming the vendor of choice for businesses who want to take advantage of a multitude of options, from managed business Wi-Fi, to managed SD-WAN, to match their customers’ needs. Meraki carries out remote troubleshooting and automatic firmware updates, providing a benchmark service without ever having to enter a client’s premises.
They also continually create additional services with Meraki APIs, adding value as and when it’s needed. And you’ll be able to enjoy a 24/7 support and escalation process should complex issues arise.
Stay one step ahead, and on top of costs
With the Managed Meraki service, your customers can take full advantage of either a reactive service, responding to alerts and customer notifications, or a fully proactive service with ongoing monitoring to identify and address issues before they cause an outage.
And because the service delivers management of devices across all features and functionality, including SD-WAN and VPNs, your customers can rest assured that their networks are monitored 24x7x365 to maximise availability and deliver optimal workflows.
And, best of all, Meraki Managed Service is sold using a ‘per device’ price point for each service level. So, with no onboarding costs, the quoting process is simplified, and the sales cycle is accelerated.
…all wrapped up with Ingram Micro’s Comms-care.
Meraki’s expertise, when combined with Ingram Micro’s Comms-care Wrap, becomes a powerful tool for any business. Acquired by Ingram Micro in 2016. Comms-care is the UK’s leading strategic outsourced provider of IT support and services solutions to channel partners.
Comms–care manages all aspects of the IT support services spectrum. Be it design, consultancy, installation, maintenance or complete managed services, Comm-care has it covered. With industry-leading expertise in technologies such as Cloud Computing, Voice & Unified Communications, Mobility, Security and Wireless support (on devices that include servers, desktops, routers, switches and firewalls amongst many others), Comms-care and Meraki are more than well placed to take care of your customer’s Managed Service needs.
The benefits are clear
This partnership provides a cost-effective solution to support your customers’ internal systems around the clock, day-in-day-out, all year round. They can be confident that their IT environment will be managed in a timely and professional manner, with access to vendor-certified technical resources.
And for resellers, you’re given the option to ‘white label’ Comms-care solutions, so that you can offer value-added services without tapping into your own internal resources.
In summary, the key benefits to channel partners are:
- Enjoy a responsive, flexible, scalable resource tailored to the precise needs of the end user
- You’re able to plug your in-house ‘skills gap’ with highly qualified, experienced IT specialists who keep one eye focused on emerging technologies
- You’ll have a ‘one-stop partner’ due to multi-vendor, multi-technology expertise
- You’ll be able to drive long-term customer loyalty by passing on reduced costs, enhanced service and greater operational efficiency
We asked established MSPs what their biggest challenges have been when building their services portfolio, to share some tips for those companies in the early stages of their services journey, download the complete MSP research report here.
If you’re keen to discuss how Ingram Micro can help you with our Comms-care Meraki Managed Services Wrap, please write to Natalie.Naudo@ingrammicro.com