It’s been an unprecedented 12 months, and technology has been at the heart of how we’ve coped and adjusted. As our real world shrank, our digital world expanded. We swapped everyday in-person interactions, such as doctor’s appointments, team gatherings, customer meetings and business conferences to virtual events. We turned to digital services to access the information and company systems we needed to keep up and running and maintain business continuity.
For those companies that were already fully managing their documents and data digitally, and providing flexible working practices to their staff, this was just a small adjustment. However, for many organisations who were only at the beginning of their digital transformation journeys, this change was a shock. It brought a sudden realisation of how much important information still resided on physical documents in the office – inaccessible to remote/home workers. This impacted productivity and customer service, making business continuity a challenge. It’s a problem that many are still grappling with, borne out by an 85% increase in interest in digitisation of paper-based processes1.
In the public sector, services such as healthcare, education and government, had to accelerate their digital transformation journeys from a mid-term plan to overnight. 12 months later and organisations are still on this journey, but now with the clarity that life and work practices have forever changed. It means that public sector services need to more than ever realign to people’s post-pandemic expectations and quickly adapt to new ways of engaging with their customers. This is where organisations are seeking insight and experience to guide them. It’s in this space that reseller partners have the potential to make a positive difference, by understanding the solutions available and advising on the right vendor – one who has proven experience in this sector.
New realities and familiar challenges
Whatever the ambitions and obstacles for public sector organisations, they need a variety of imaging technologies and services in order to digitally transform their processes. It can soon get complex if they engage with multiple vendors to achieve this. It makes better sense to select a single vendor with a portfolio that spans the full range of hardware, software and skills. With visibility across all requirements, an effective, integrated solution can be put in place, one that allows data to flow freely whilst keeping it properly protected. This opens up new possibilities for user experiences, whilst enabling the organisation to reduce operational costs and environmental impact.
Canon has proven expertise and longstanding experience with hospitals, schools, government departments and local councils, playing a key role in providing document digitisation solutions in order to help optimise business workflows, enhance productivity, while maintaining information security and compliance across the entire document lifecycle.
Canon has spent many years working closely with educational institutions, providing advice and technological know-how that gives teachers, students and departments an edge. The overriding principle has been to ensure that schools, colleges and universities remain relevant in their teaching methods and processes, thereby being primed and ready for any challenges presented by a fast-paced, connected digital world.
Canon is able to offer a joined-up and seamless learning experience, helping educators to positively differentiate the learning environment and evolve their technology to improve results.
Around half of UK universities have opted for Canon to help them reduce technology costs and to then reinvest these savings into further enhancements. A perfect example of this is Glasgow University. By working with Canon, it saved more than £5.5million over five years and used 60% less electricity.
Working closely with government
With “serving a digital-first economy” as a primary focus for both central and local government, Canon is in an ideal position to advance this objective, keeping one eye firmly on value and budgets. Having partnered with local government for more than 40 years, Canon has been able to implement transformational technologies and establish new and improved ways of working to overcome the constraints of a ‘best with less’ policy. Our overall objective has been to tackle inefficiencies in office imaging processes and achieve environmental targets against a backdrop of reduced budgets.
For Leeds City Council, Canon created a bespoke print solution within a single management service to boost responsiveness and efficiency as well as limiting and controlling costs. This resulted in financial savings of as much as 30%. Downtime was almost eliminated and mono print volumes were reduced by 27% in the first year.
Underlining our experience in the public sector, Canon has been awarded “supplier status” in the Crown Commercial Service (CCS) framework, so you can be confident in recommending our products, software and services to customers in this sector.
Leading the way in healthcare
Canon is heavily involved in the healthcare sector and is regarded as one of the leading players in developing innovative technologies – both in medical imaging solutions and document and print management solutions. This is complemented by our process design abilities which improve efficiencies and, ultimately, enhance quality of care.
Patients’ expectations are being shaped by their experiences in the digital world. Canon has been working with over 150 healthcare providers, and are ideally placed to offer
guidance and technology that improves patient experience. It’s no secret that healthcare organisations are under increasing budgetary and compliance pressures. Being able to do more with less is vital if healthcare providers are to be able to put patients first and minimize, or at least optimize – the levels of administration behind it. Over the decades, Canon has developed smart ways to streamline workloads and secure data, so medics are able to concentrate on what truly matters… patient care.
For example, Canon helped a teaching hospital tackle large volumes of paperwork across multiple departments and integrated this with their existing electronic processing systems. This helped to streamline the query resolution process and improved the patient experience.
Additionally, Canon Medical provides cutting edge ultrasound imaging technology for the Tessa Sanderson Foundation. This has enabled the Foundation to identify, evaluate, treat and rehabilitate young, talented athletes as they complete TSFA programmes.
Supporting you with every opportunity
The pandemic has shown what we can achieve when we work together. For reseller partners looking to take their business further in 2021 and explore public sector opportunities, why not find out what you can gain by teaming up with Canon and Ingram Micro? With Canon you have access to a market-leading range of technology and deep sector knowhow. Through Ingram Micro, you have the power of our services portfolio – Pre-sales support and Configuration to Professional, Maintenance and Managed services.
To find out more, talk to one of our Ingram Micro public sector specialists. Contact Rachel Preston, Canon Specialist Business Manager on firstname.lastname@example.org
1 Source: Quocirca, Print 2025 Report